Calls are going straight to voicemail.    


Rachelle Solomon


Hi Joel,

After reviewing the logs we can see that the phones didn't respond. We have enabled NAT keepalive on the phones for all 3 users in the ring group. NAT keepalive will help keep communication ports open. Please restart the phones in order to pick up this change, test again, and advise.


Best Regards,

Rachelle Solomon
OnSIP Customer Success Team
rachelle@onsip.com
www.onsip.com
1-800-801-3381 press 2 then 1